Shipping Policy

This policy covers processing times, delivery, tracking, and responsibility after dispatch.

1) Processing Times

Orders typically process within 5 Minutes. During peak seasons or promotions, processing may take longer.

2) Shipping Methods & Fees

Available carriers and options are shown at checkout. Fees are calculated by destination, method, and weight/size.

3) Address Accuracy

Ensure your shipping address is complete and correct. We are not responsible for delays or non-delivery due to incorrect addresses. Changes may not be possible after processing begins.

4) Tracking

You’ll receive a dispatch confirmation with tracking (where available). Carrier systems may take 24–48 hours to update.

5) Risk of Loss & Responsibility After Dispatch

When an order is handed to the carrier, risk of loss transfers to the customer. From that point, SAQ MOTORIFIC is not responsible for delays, damage, theft, or loss in transit. We will assist with carrier investigations where possible. Your statutory rights, where applicable, are unaffected.

6) Delivery Delays

Estimated delivery dates are not guaranteed. Weather, customs, or carrier constraints may extend transit times.

7) Failed Delivery & Returns to Sender

If a package is returned to us due to an incorrect address, unclaimed delivery, or repeated failed attempts, we can reship after collecting any reshipping fees. Original shipping fees are non-refundable.

8) International Orders & Customs

International shipments may incur customs duties and taxes charged by the destination country. These are the customer’s responsibility. Customs processing can cause delays.

9) Damaged/Incorrect on Arrival

Report damage or incorrect items within 5 Minutes of delivery to info@saqmotorific.com with clear photos. We’ll review and advise next steps per our Refund Policy.

10) “Delivered” but Not Received

If tracking shows delivered but you didn’t receive it, check with household members, neighbors, and your local carrier facility. If still not found, contact the carrier to open a claim; we’ll provide supporting documentation where possible.

11) Contact

Shipping questions? Email info@saqmotorific.com.